services
Design and Planning
DEPLOYMENT PLANNING AND SCHEDULING
Successful implementation starts with a comprehensive, clearly-defined, documented plan. From on-site meetings to complete deployment phasing plans, we will help your installation run smoothly, efficiently and with minimal disruption.
ENVIRONMENTAL SIGNAGE DESIGN
Connect people to place, communicate the story of your environment, and bring your physical space to life with thoughtful branded navigation, architecture, graphic design, interior design, landscape design and/or industrial design.
ACCESS, ROUTE AND SPACE PLANNING
Getting customers in and out of your facility in the most efficient manner takes planning. So does ensuring they’re directed past your products and they have an opportunity to interact with them. We can help you design and plan your space.
DESIGN DEVELOPMENT PLAN SETS
Before embarking on a digital media strategy, we can help align your business and marketing aims with our solutions to optimize the manner in which your brand and products are promoted.
SCREEN AND SENSOR PLACEMENT DESIGN
It’s all about location. The positioning and placement of your screens and [Ei] Sensors™ should be accessible and visible to customers free from distractions and competing elements. Let us help you plan where to place your kiosks for maximum impact.
TRAFFIC/DWELLING CAPTURE AND ANALYSIS
We can analyze your retail space or venue and offer advice on where to place sensors to best track customer and employee movement patterns. As the data is being captured we can help you leverage it to maximize use of your environment.
CUSTOMER EXPERIENCE AND SELF-SERVICE FUNCTIONALITY
If you’re not sure which of our wide range of apps would best suit your market, let us help. Based on your customer demographic, we can select one of our existing templates and customize it to your brand specification, or design a new unique app just for you.
DATA AND ELECTRICAL INFRASTRUCTURE INSPECTION
Prior to installation, we will visit your space to ensure that the data and electrical requirements are in place and optimized for your proposed setup. Any issues arising from this health check can be remedied before installation, saving you time and money.
CONTENT MARKETING STRATEGY
The success of your screen starts with a detailed-documented content plan to ensure that your messaging is engaging, relevant and up-to-date. We can perform market research, help you develop short and long-term objectives, review analytics, and select the appropriate type of content and content management system to yield the best results.
AUDIENCE AND TEAM ENGAGEMENT STRATEGY DEVELOPMENT
Identifying your audience is the first step, but then you need to understand your target market; their characteristics, psychographics, interest, spending power and patterns and more. We’ll help you identify who your audience is and how to engage them.
ARCHITECTURAL CONSULTING
We provide creative, aesthetic solutions to difficult problems to enhance experiences and spaces. Our specialties include housing, hospitality and resorts, healthcare planning and design, governmentally assisted housing and mixed-use projects.
REAL ESTATE CONSULTING
Our intimate approach to real estate advisory services offers our clients a clear, easy process to buying, selling and renting properties. We guide buyers, sellers, landlords, and renters through real estate transactions while also providing advice on how to use digital signage to transform their spaces into interactive information centers.
Deployment and Rollouts
PROJECT MANAGEMENT
From initial inspiration to final creation, manage all your content assets in one place and make use of them when populating your applications. Optionally, require content approval before publishing the content and delivering it to the integrated [Ei] Nodes™.
INFRASTRUCTURE PROVISIONING
We offer an expansive range of services, from planning and setting up your infrastructure for the best placement of kiosks/screens that achieve the greatest impact, right through to creating and managing your content, rapidly designing custom apps and physical displays, or analyzing business metrics to help boost your sales.
WHITE GLOVE PROFESSIONAL INSTALLATIONS
Go beyond the hardware and software. Broaden your reach with our wide range of additional services to help you make the most of your [Ei] installation. We make it easy to install everything yourself, and to create your own captivating content.
MULTI-SITE SHIPPING
Our range of app templates cover the majority of business needs. All can be customised and branded to put your products in the spotlight. But if you ever need a custom app to be designed, we offer this service with a lightning turnaround.
ROLL-OUT COORDINATION
Keep different teams operating together but not infringing on the competences of each other. Distribute sufficient permissions on the role-based principle to fulfill customer demands and completing all the scheduled appointments.
FIXTURE AND SIGNAGE FABRICATION
Work with any type of content, including static images, action-rich videos, web pages, custom applications, and more.
PROCUREMENT, STORAGE AND FULFILLMENT MANAGEMENT
We go straight to the key data you need to drive business improvement. Let us take the drudgery out of planning your installation. From on-site meetings to complete deployment phasing plans, we will help your installation run smoothly, efficiently and with minimal disruption.
EXPERIENTIAL APP DEPLOYMENT
While we make it easy to deploy and configure our broad range of interactive applications to your kiosks, [Ei] Nodes™ and tablets, if you would like our assistance in publishing or configuring apps, just ask.
CUSTOM INTERACTIVE APPLICATION DEVELOPMENT
Our range of app templates cover the majority of business needs. All can be customised and branded to put your products in the spotlight. But if you ever need a custom app to be designed, we offer this service with a lightning turnaround.
NETWORK SETUP AND CONFIGURATION
Correct configuration of your wired and wireless networks is vital to ensure all features of your installation operate seamlessly. We offer solutions with direct access to our network from inside a firewalled host.
CONTENT DESIGN AND CREATION
Whether it’s motion graphics, video, text, images, or live data feeds, your content must work together to create a personal connection quickly and drive people to take action. Creating eye-catching, useful content is our speciality. Let us help you stand out.
Content and Integration Services
VIDEO PRODUCTION AND SPECIAL EFFECTS
We help figure out the best game plan for your video, determine where your content will live, choose the right type of videos for your business, plan your budget, and distribution strategy.
TRAINING PROGRAM DEVELOPMENT AND IMPLEMENTATION
We can offer training for any of our products and services. Either on-site, at our offices, at a location of your choice, or over the Internet, whichever is most convenient for you.
ENDLESS AISLE AND MOBILE HAND-OFF SOLUTIONS
Bring your kiosks, endcaps and fixtures to life with customizable [Ei] Apps™. Our interactive, multi-touch apps integrate seamlessly with our hardware platform to provide users with an engaging and hands-on experience.
E-COMMERCE DEPLOYMENT WITH BOPIS /ROPIS
From store entryways and floors, to shelves and fixtures, convert your retail space into an informative and engaging digital playground. Transform your counter tops into product endcaps and interactive kiosks, bringing them to life with a wealth of applications and sensors.
QUEUE MANAGEMENT AND APPOINTMENT SCHEDULING
Increase customer satisfaction and loyalty to your brand with advanced queue management and appointment scheduling to optimize the in-store experience. Integrate the appointment schedule or queue registration forms and get notifications prior to appointment time, for fewer no-shows.
MOBILE APP AND RESPONSIVE WEB APPLICATION DEVELOPMENT
Provide customers with powerful new ways to interact with your products. Choose from a diverse selection of interactive application templates, then customize them to your brand
WEBSITE AND SOCIAL MEDIA PROGRAMS
Take advantage of social media and networking for running the efficient sales process. Monitor the actual trends and explore new leads on the web.
POS AND CRM INTEGRATION SERVICES
By linking the [Ei] platform to your point of sale terminals and customer database, you can benefit from knowing when customers interact with your products and offer relevant and timely follow-ups and promotions based on their browsing habits.
CUSTOMER LOYALTY SOLUTIONS
Rewards and loyalty points programs are popular with customers and can convert them into advocates for your brand. We offer innovative products and services that can help you manage and deploy customer loyalty programs, providing extra customer touch points that deliver a more personalized experience.
DIGITAL FLOW DEVELOPMENT
We offer a variety of visual communications solutions for your business from implementation to scaling. We help you discover how, why, and when various applications are being used so that we can figure out other locations to deploy your signage and/or integrate it with other communications to maximize its impact.
Maintenance and Support
REMOTE MONITORING AND MANAGEMENT
If you ever need us, there are many different channels of communication open so you can get in touch. Our knowledge base, email, chat support, phone support, and remote assistance are all part of the service.
CLOUD SETUP AND HOSTING
Manage all infrastructure in place by connecting directly to our central server. No need for complex network setup, firewall configuration or access permissions from host networks.
CONTENT MANAGEMENT AND DISTRIBUTION
Easily and efficiently create immersive, dynamic and animated content directly from your browser, anywhere in the world. Manage every facet of your content distribution through the Content Delivery Cart. Monitor and view estimates for media deployment from one place.
ON-SITE WARRANTY AND REPLACEMENT SERVICES
For peace of mind, all of our hardware are covered by warranties backed up by various levels of service delivery and replacements.
BUFFER STOCK MANAGEMENT
Link the [Ei] platform with your stock system and benefit from intelligent stock-level-related promotions. Low on a product? Stop the promotion automatically. Something selling poorly? Promote a discount to encourage sales, configured manually or based on custom rules.
CONSOLIDATED HELP DESK SERVICES
As technology progresses, we can keep you abreast of developments that would improve your return on investment. We guarantee turnaround times and enhanced levels of support, around the clock.